Author: The Insurance Regulatory Authority of Uganda

Insurance industry players must focus on transparency, clear communication, and fair and faster claim handling to improve customer experience and boost public trust. The appeal was made by the Insurance Appeals Tribunal (IAT) Chairperson, Ms. Rita Namakiika Nangono at the 65th CEO’s Breakfast meeting at Serena Kampala Hotel on September 11, 2025. According to Ms.… Continue reading INSURERS URGED TO SIMPLIFY POLICIES, IMPROVE CLAIMS PROCESS TO ENHANCE PUBLIC TRUST.

“While accuracy is essential, insurers should strive to explain key details in plain language that the average person can understand. Simple and clear messaging is a foundation on which trust is built, relationships are nurtured, and perceptions are changed. That was the key message at the Uganda Insurers Association (UIA) organised Insurance Media Workshop held… Continue reading DEMYSTIFY JARGONS, WE GIVE YOU BETTER COVERAGE – JOURNALISTS TELL INSURERS.

Taxi drivers have been urged to embrace insurance to safeguard themselves and their loved ones against unforeseen risks. The call was made by the Insurance Regulatory Authority of Uganda (IRA) Chief Executive Officer, Alhaj Kaddunabbi Ibrahim Lubega during a half-day Uganda Taxi Operators Federation (UTOF) sensitization engagement at the Insurance Tower on July 16, 2025.… Continue reading IRA TO TAXI OPERATORS: EMBRACE MOTOR THIRD-PARTY AND OTHER INSURANCE PRODUCTS

The Insurance Regulatory Authority of Uganda has donated garbage skips to Kampala Capital City Authority (KCCA) to Nateete market in a bid to support responsible waste management efforts in Kampala. The skips were handed over to KCCA’s Ag.Director Public Health and Environment, Dr. Sarah Zalwango by the IRA Chief Executive Officer, Alhaj Kaddunabbi Ibrahim Lubega… Continue reading TOWARDS A CLEANER CITY: IRA DONATES GARBAGE SKIPS TO KCCA.