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Insurance Regulatory Authority of Uganda
The Insurance Regulatory Authority of Uganda (IRA) was established under section 14 of the Insurance Statute 1996 now The Insurance Act,(Chap213) Laws of Uganda, 2000(Insurance Act)which came into effect on 4th April 1996 and commenced operations in April 1997

The main object of the Authority is to ensure the effective administration, supervision, regulation and control of the business of Insurance in Uganda.

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Our Key Functions
  The Object of the Authority is to ensure the effective administration, supervision, regulation¬† and control of the business of Insurance in Uganda.The Object of the Authority is to ensure the effective administration, supervision, regulation¬† and control of the business of Insurance in Uganda.

  • establish standards for the conduct of insurance and reinsurance business;
  • license all persons involved in or connected with insurance business, including insurance and reinsurance companies, insurance and reinsurance intermediaries, loss adjusters and assessors, risk inspectors and valuers;
  • approve texts of policies proposal forms;
  • approve minimum rates of insurance premiums and maximum commissions in
    respect of all classes of insurance;
  • safeguard the rights of insurance policyholders and insurance beneficiaries to any insurance contract;
  • provide a bureau to which complaints may be submitted by members of the public;
  • advise the Government on adequate insurance protection and security for national
    assets and national properties;
  • promote a sound and efficient insurance market in the country;
  • supervise and control transactions between insurers and reinsurers;
  • ensure strict compliance with this Act and regulations made under it and any
    other law relating to insurance; and
  • undertake other functions as the Minister may designate.
  • Our Contacts
     
    Address:
    Plot5,Kyadondo Road, Nakasero. Legacy Towers, Block B, 2nd Floor.
    Kampala 22855 - Uganda

    E-mail: [email protected]
       
    Telephone: 0312-266364/ 0414-346712 / 041-4253564
       
    Fax: 256 414 349260
       
    http://www.ira.go.ug
     
    See a list of licensed Players;
     

    Please lodge a complaint.

     
     
    Name of Complainant *
    Postal Address
    LC1
    Village
    Sub-County
    County
    District
    Telephone
    Fax
    E-mail
    Name of Respondent * Insurance Company, Broker, Agent etc Being complained about.
    Place/Agent * Place/Agent where the policy was obtained.
    Subject Matter * Nature and details of facts giving rise to the complaint.
    Date when breach/complaint occured *
    Have you lodged a claim with the insurance player in issue? If yes, give details and response
    Have you lodged any case or complaint in respect of this matter with any Court of law or tribunal? If yes, give details. This includes but is not limited to all Courts of judicature in Uganda and Administrative tribunals like the Uganda insurers Association
    Have you sought any legal representation/Do you have a lawyer? If yes, give details
    Remedies sought (i.e. What do you want the Insurance Regulatory Authority of Uganda to do for you?)
    List of Documents Attached (List of All documents in your possession pertinent to this complaint/claim)
    Documents Please upload a zip archive of all the documents in your possession pertinent to this complaint or claim
       
     
         
    To Make a Complaint, Click Here or Call Toll Free 0800 124 124
    Complaints Bureau
     
    About the Bureau
     
     
    The Authority set up a Complaints Bureau in 1998 as per Section 15(f) of the Insurance Act to handle complaits against Insurance players. The public is urged to always lodge complaints with the Bureau for prompt settlement to complaints and avoidance of lengthy and costly Court cases
     
         
     
    Lodge a complaint
     
     
    Your Name:
    Your Email :
    Phone Number :
    Insurer / operator :
    Your Complaint:
     
     
         

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